
Call center agent motivation is one of the biggest problems managers and CEOs have in the success of their call centers. Learning what motivates them to succeed and increasing motivation levels can mean higher performance on a daily basis. This in turn will increase agent accuracy and conversion rates, which will make your client happy, and increase revenue for your call center.
Here are 5 tips CEOS and managers of call centers can apply which may prove successful in increasing agent motivation and performance:
1) Base bonus pay on performance. Research has shown that agents paid a basic, flat rate, no matter how their performance is, tend to remain the same in their performance. But agents who are paid higher rates, or have the opportunity...